Privacy Policy

1. Information We Collect

Information you provide: Name, email address, billing and shipping address, phone number. Payment information is processed securely by Stripe/PayPal — we never store card details on our servers.

Automatically collected: IP address, browser type, pages visited, date/time of visit, referring website, cookies and similar technologies.

2. How We Use Your Information

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to customer service inquiries
• Improve our website and product offerings
• Send promotional emails only if you opt in
• Comply with legal obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share with: payment processors (Stripe, PayPal), shipping carriers (USPS, UPS, FedEx), service providers operating our website, and law enforcement when required by law.

4. Cookies

We use cookies to remember your cart, understand website traffic (Google Analytics), and improve your experience. You may disable cookies in browser settings, though this may affect shopping cart functionality.

5. Data Retention

We retain personal data as long as necessary to fulfill orders and comply with legal obligations — typically 7 years for financial records. Order data is retained for 90 days post-completion for customer service purposes.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at info@stilkifelllc.com.

7. Data Security

We implement SSL encryption on all data transmissions. Payment card data is processed directly by our payment processors and is never stored on our servers.

8. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children.

9. Third-Party Links

Our site links to third-party platforms (Amazon, TikTok Shop, Walmart, eBay). We are not responsible for the privacy practices of those sites.

10. Changes to This Policy

We may update this policy periodically. The "Last Updated" date reflects any changes. Continued use of our site after changes constitutes acceptance.